Manager, Crew Productivity & Process Improvement

Job description

The Manager of Crew Productivity & Process Improvement is a strategic leader responsible for optimizing crew performance, improving operational efficiency, and supporting the delivery of internal tools and processes that enhance workforce effectiveness. Operating at the intersection of operations, process excellence, AI Innovation and product strategy, this role translates frontline needs into scalable, technology driven improvements. Responsibilities include analyzing productivity metrics, change management as it relates to onboard scheduling, proposing solutions that enhance crew productivity, and coordinating with other departments to enhance overall workflow. A critical focus of the role is evaluating, implementing, and governing AI driven tools including automation, decision-support models, predictive analytics, and intelligent scheduling solutions to ensure they meaningfully improve crew productivity and align with enterprise goals. Essential Functions: Own and monitor crew productivity metrics and benchmarks, performance trends, and utilization. Identify efficiency gaps and lead initiatives to improve productivity and service quality. Partner with operations leadership to al...