Salesforce Data Production Support Manager (Onsite Hybrid)

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Data Production Support Manager (Onsite Hybrid) to join our team in Atlanta, Georgia (US-GA), United States (US). Job Responsibilities: - Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud - Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs - Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement - Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance - Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes - Drive continuous improvement initiatives, including automation...