Customer Service Desk (CSD) Helpdesk Technician (Temporary)

Job description

Responsibilities & Qualifications RESPONSIBILITIES: Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly Provide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield facilities Remediate hardware and software issues that can be resolved on-site without specialized resources Coordinate with system/capability owners to resolve complex software or network issues Track, properly assign, and coordinate tickets submitted by customers Report problem resolution status to affected customers and maintain historical records Coordinate with external maintenance agencies to isolate faults, restore service, and make repairs Configure and troubleshoot military devices including desktops, mobile devices, and printers Coordinate with host-bases and service providers for communication/IT requests Complete ingress/egress paperwork for equipment and software from facilities Maintain maintenance management continuity documentation: Oversee daily scheduled and unscheduled maintenance Assign job control numbers and meet restoral priorities according to USSPACECOM standards REQUIRED QUALIFICATIONS: Experienc...