Service Support Administrator

Job description

Service Support Administrator Location: Tunbridge Wells, Kent - Hybrid About VisionTrack: VisionTrack is a leading provider of AI-powered video telematics, helping fleets operate more safely, efficiently, and intelligently. Our technology combines video, data and AI to give businesses real-time visibility and control over their operations. We’re growing quickly and looking for a Service Support Advisor to play a key role in keeping our service operations running smoothly. The Role: This is a detail-focused, operational role at the heart of our service function. You’ll be responsible for managing service tickets from start to finish, ensuring all work carried out by engineers and third-party suppliers is accurate, validated, and ready for billing. It’s ideal for someone who enjoys problem-solving, working with data, and being part of a fast-paced, tech-driven environment. What You’ll Be Doing: - Managing service tickets from creation through to closure - Reviewing and validating engineer job sheets and service reports - Checking warranty status and ensuring correct billing eligibility - Raising invoices and supporting monthly billing processes - Liaising with customers regarding pur...