Customer Service Agent

Job description

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. - 15,000 trained professionals - 250+ locations worldwide - Fortune 500 - Globally unified systems Job Description: Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Export Department Knowledge: - Ensure smooth and timely freight process flow - Ensure accurate and timely data entry into our operational system - Track and Trace Transcon files and reporting - Ensure accurate and timely client and vendor billing - Ensure delivery of freight and timely clearance when applicable - Interact with customers in arranging their shipments to meet customers service standards - Contribute and maintain good relationships with suppliers - Meet compliance at all times? - Network communications, timely responses to emails and requests - Meet KPI standards in accordance with Compan...