Call Center Director

Job description

Call Center Director At Serenity , our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience. As the Call Center Director , you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most. Responsibilities: - Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations. - The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states. - Proven ability to foster well-balanced sales and patient centric outcomes. - Manage full-...