Community Resource Coordinator I - Patient Acecss Part Time - Days

Job description

General Summary Plays a pivotal role in ensuring the continuity of care of patients while serving as a key resource to local communities. Facilitates access to services and resources, working closely with patients, healthcare providers, and community organizations. Utilizes exceptional customer service skills to address the diverse needs of patients, advocating for their well-being and supporting their health journey. Represents WellSpan Health in a professional, compassionate, and positive manner, fostering strong relationships with community partners and enhancing the overall healthcare experience for individuals and families. Shift: Part Time, Days, M-F 8am-12pm: Duties and Responsibilities: Essential Functions: - Manage High Volume of Communications: Efficiently manages a high volume of incoming phone calls in a fast-paced environment, ensuring timely and professional responses to inquiries, requests and concerns. Provides accurate information, addressing patient needs, and directing calls to the appropriate department or resource. Proactively places outbound calls as needed to follow up with patients, community partners, or healthcare providers, ensuring continuity of care and...