Admin Assistant Senior RO

Job description

CORE WORK ACTIVITIES: answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. - Maintains confidentiality of proprietary materials and information. - Protects the privacy and security of guests and coworkers. - Follows company and department policies and procedures. - Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. - Performs other reasonable job duties as requested by Supervisors. Guest Relations - Addresses guests' service needs in a professional, positive, and timely manner. - Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust. - Welcomes and acknowledges each guest with a smile, eye contact, and a friendl...