Account Manager Enterprise - Spanish Market

Job description

Hello! At Factorial, we're looking for a new Account Manager Enterprise for the Spanish Market to help us boost the company to the next level 🦄. Ready to be part of the challenge? About the role 🚀: We are looking for an Account Manager Enterprise in the Spanish Market to join our Customer Experience team. You will act as a trusted consultant for Factorial’s largest and most strategic Spanish customers , driving client satisfaction, retention, and growth. You will be in charge of managing and expanding a high-value portfolio, building long-term relationships, deeply understanding client processes and challenges. A key part of your role will be to proactively detect and execute upsell and cross-sell opportunities, positioning Factorial's solutions to maximize customer impact and generate sustainable revenue growth, while also identifying areas of product improvement. What will you be doing 😎 Manage a portfolio of Factorial's most important Spanish customers, ensuring a tailored, high-impact approach through regular analysis, creation of data-driven action plans, and proactive execution. Recognize and report client trends, risks, and opportunities, while proposing solutions to improve...