Technical Account Manager

Job description

Posting Type Hybrid: Job Overview: As the Technical Account Manager you will provide pooled, proactive technical guidance to a broad portfolio of customers using the Relativity platform. This role is ideal for a technically strong, customer-focused professional who enjoys operating at scale, helping many customers succeed through structured oversight, technical triage, and programmatic success motions. You will work in a 1: many model, partnering closely with Customer Success Managers (CSMs), Support, Product, Engineering, and Sales to ensure customers receive consistent, high-quality technical engagement without dedicated TAM assignment. You will bring clarity to complex technical situations, identify systemic risks, and guide customers toward successful outcomes, particularly around platform health, support experience, and large or complex matters. This role emphasizes technical program oversight, escalation intake, and best-practice guidance, rather than ownership of a small set of named accounts. Job Description and Requirements: Role Responsibilities: Monitor technical health signals and dashboards (e.g., Gainsight, platform indicators, Server sunset metrics) Deliver reactive...