Players Services Representative

Job description

Position : Player Services Representative Hourly : $17.25/Hour Full-Time (Second/Third Shift) shift and weekend differential applied, if applicable Location : Gaming Division Reports to : Player Services Supervisor *Posted until 4/08/26* Responsibilities : - Ensures that the highest standards of customer service are maintained in accordance with policies and procedures set forth by North Star Mohican Casino Resort. Responsible for completing check cashing, debit/credit advances, slot ticket redemptions, chip redemptions and currency exchanges. - Responsible for deposits, double-checking the soft count, filling, and balancing of the ticket redemption kiosks. Responsible for the inventory of table games chips, cards, and dice. Sending new table games cards to the tables, doubling the table games cards prior to receiving them into the vault from the tables to ensure accuracy, and cutting the used cards and drilling dice. - Responsible for addressing player inquiries and resolving customer-service problems and disputes - Relating to Player Services and reporting all disputes to the Player Service Manager. - Responsible for Star Club transactional duties, to include but not limited to;...