Human Services Assistant II

Job description

Title Description- Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients. Human Services Assistant II is distinguished from Human Services Assistant III by the latter’s serving as a screener and the initial point of contact for the clients seeking benefits and/or services. General Work Tasks (Illustrative Only) – Benefit Programs: - Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information; - Provides information and assists clients with completing applications, etc.; - Answers incoming calls and responds to inquiries; - Provides case management support to the Human Services Specialist staff; - Prepares and mails correspondence; - Provides information and referrals and verifies information as required for other community resources; - Provides written and/or oral documentation regarding client contacts, verification letters, and other situations; - Sets up case files, t...