Customer Service Specialist

Job description

Job Req Number: 116450 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in AUS - Melbourne Airport, Watson Drive The Customer Service Specialist plays an integral part in the logistic supply chain, liaising with customers and service providers providing information and problem solving. Working closely with and reporting to the Senior Team Lead – Customer Service, the role is responsible for delivering outstanding service to both internal and external stakeholders through timely, accurate, and effective resolution of customer enquiries and issues. Your typical day at DSV: Build and maintain strong, professional relationships with customers. Provide customers with service information, including rates and available DSV services. Manage inbound calls, including reception overflow, and direct enquiries to the appropriate team members. Identify, investigate, and resolve customer issues, ensuring timely follow-up where required. Generate...