Front Office - Switchboard Manager

Job description

Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description: Join our Front Office leadership team as a Royal Service Manager, where exceptional guest experiences and inspiring team leadership come together. We are seeking a dynamic hospitality professional who thrives in a fast-paced luxury environment and is passionate about service excellence, operational efficiency, and colleague development. In this role, you will lead and mentor a team of Royal Service/Switchboard agents, champion guest satisfaction initiatives, and drive continuous improvement through feedback analysis and innovative operational practices. If you are an organized, motivating leader with strong communication skills and a passion for hospitality, we would love to hear from you. Competitive Salary: $74,000- $76,000 gross annually, based on previous experience & education Job Duties Include: - Lead, mentor, recruit, train, and develop the Royal Serv...