Solutions Architect I

Job description

The HSI Systems Solutions Architect I provides advanced technical support and customer service to existing customers utilizing the safety management system. As a subject matter expert in the system’s capabilities and limitations, this role assists clients in effectively implementing, updating, and maintaining their configured sites. The Solutions Architect I collaborates with software developers and cross-functional support teams to resolve customer issues and proactively recommend product enhancements that improve system performance and user experience. - Continuously expand technical knowledge of HSI product solutions, tools, and systems - Act as a technical resource with deep understanding of company products, data architecture, and APIs - When required, meet with customers to identify tailored solutions based on individual needs - Serve as an intermediate-level system administrator, including support for data imports/exports and configuration updates - Assist or lead internal and paid customer projects as the primary technical resource - Collaborate with the implementation team to configure and populate LMS site data in alignment with client requirements and project timelines -...