Patient Liaison, Emergency Department FT M-F 11a-7p

Job description

Job Category: Administrative & Clerical Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary The ED Patient Liaison provides a wide range of support services, including providing interpretation and translation activities for non-English speaking patients and families across the entire facility. Informs departmental leadership of any cultural influences that affect the care and compliance of the patient. Acts as a highly visible and accessible patient and family advocate that serves as a liaison between patients and the organization. Offers a specific channel for patients and families for information, general assistance, and referral to appropriate resources. The ED Patient Liaison will ensure a personal touch to the patient's experience and help alleviate fears and anxieties for both patient and families, as well as be exceptionally responsive to various customer satisfaction issues. Maintains ongoing communication with patients and their families. Makes periodic rounds of the waiting room, examination areas, lobby, emergency department etc. to check in with pa...