Payment Lifecycle Analyst

Job description

If you are passionate about working in the dynamic environment and deal with complex inquiries, then this role is for you. As a Payment Lifecycle Analyst in the Payment Operations Team, you will be responsible for ensuring daily production and Key Performance Indicators (KPI’s) are met. You will help delegate workflow, assist team members with complex issues, approve team member’s work, lead, motivate, and work with the supervisor on coaching team’s performance. You will be responsible for making routine and complex business decisions that have both customer and financial impact. Job responsibilities: Provides assistance to Supervisor to keep updated procedures on file for all team functions - Coordinates and monitors workflow of unit including gathering statistics for performance indicators; daily and monthly volumes - Provides training and all necessary training tools to team - Provides help in completing daily work due to absences and scheduling conflicts with team members to ensure no losses are taken - Maintains accounts under clearing standards, monitors accounts daily for “aging” items making sure items are cleared timely and properly - Is the first line of escalation for pr...