Help Desk Technician III

Job description

Description Job Description: Position Summary: Provides Tier 3 expert-level technical support for mission-critical SATCOM network infrastructures and C2ISR platforms. Maintains backup and disaster recovery plans, liaises with commercial vendors and government entities, and ensures operational effectiveness of satellite communication systems. Requires TS/SCI clearance. Essential Duties and Responsibilities: Minimum Qualifications (Knowledge, Skills, and Abilities) - Provide leadership and oversight for government services delivery to meet contractual requirements, SLAs, and performance metrics. - Serve as primary escalation point for delivery risks, customer issues, and cross-functional blockers; drive timely resolution. - Develop and maintain delivery plans, staffing models, and operating rhythms (reviews, reporting, governance). - Ensure compliance with applicable federal contract requirements, security policies, and quality standards. - Partner with program management, contracts, finance, and HR to support hiring, onboarding, performance management, and retention. - Identify continuous improvement opportunities and implement process, tooling, and training enhancements. - Prepare...