Area Warranty Supervisor

Job description

Job Description Summary As an Area Warranty Supervisor working for Taylor Morrison you will be responsible for supervising your designated warranty team members while maintaining a strong professional relationship with team members and customers to ensure outstanding customer service before and after the close. Job Details: What You’ll Do: - Report directly to Customer Service Manager and will support warranty department needs - Manage day to day functions of Customer Service Reps in designated areas - Ensure reps are completing warranty tickets as assigned to ensure customer satisfaction - Assist with hiring, training and retention of Customer Service Reps - Help create efficiencies within department through process improvement - Work with Customer Service Coordinator to help manage ticket completion - Train reps on quality control process - Audit and report on quality control progress and compliance - Research areas of concern to effectively determine action and resolution - Assist Customer Service Manager with negotiations, pay, and pricing verification with trade partners contracted costs - Perform other duties as assigned Sound Like You?: You might be just who we’re looking fo...