Technical Support Analyst

Job description

Job DetailsJob Location: ITS Data Center 9679 - Columbia, MO 65201Position Type: Full TimeJob Shift: DayAbout Us: A career at MFA Incorporated is your opportunity to support farmers and ranchers in our communities. We focus on whole-farm solutions through continuous learning and a collaborative team spirit. At MFA, team members are empowered to be strong customer partners and forward-thinking stewards of the land. Responsibilities: This person will support Corporate, Field, and Retail employees with hardware and software issues as they call the Help Desk. Able to walk users through how to use company programs and third-party software used by MFA or route their issues through an internal ticket system to the correct Tier 2 IT department for in-depth support. Able to identify and troubleshoot various software, hardware, server, and printer issues. Knowledgeable in Windows, macOS, and iOS operating systems and the Microsoft Office software suite. All duties should be performed in accordance with company policy. What You’ll Do: Support Field and Corporate Office employees with their computer issues that they call in to help get fixed Walk users through how to use company programs Troub...