Customer Service Support Rep - Remote

Job description

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp is seeking a Customer Service Support Representative on the Labcorp OnDemand Customer Service Team. Work Hours 7:30am EST – 6:00pm EST 4 days/week with a rotating day off Job Duties/Responsibilities: Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Work in multiple databases to research complex issues and questions Participate in activities designed to improve customer satisfaction and business performance Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Minimum Qualifications: High School Diploma or GED equivalent 1 year or more customer service experience...