Customer Service Representative

Job description

Job DetailsJob Location: Cleveland - Glenwillow, OH 44139 INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED FOR EMPLOYMENT OPPORTUNITIES: Customer Service Representative Superior Beverage Group is a family-owned business, and we believe in taking care of our associates so that they are inspired to grow, thrive, and achieve their potential. We are an Ohio beer, wine and spirits distributor with a strong diversified portfolio of well-positioned brands. You are not only applying for a job, but the beginning of a new career in the distribution business. The Customer Service Representative interacts with customers, associates, and suppliers. They provide information in response to inquiries about products or services. The Customer Service Representative will process in-house sales, handle, and resolve customer complaints. Key Responsibilities: Efficiently and promptly responds to customer inquiries, complaints and requests and records accurate detail of actions taken Answers telephones and professionally direct calls to the appropriate personnel Obtains and evaluates all relevant information to handle inquiries and complaints in a timely manner Develops and maintains professional relations...