Senior Manager, Patient Access, Performance and Scheduling Optimization

Job description

The Senior Manager, Patient Access & Scheduling Operations , serves as a key operational leader supporting the Director in building and managing a high-performing, regionalized patient access function. This role is responsible for the day-to-day execution of scheduling operations, team development, and process improvement initiatives across all regional service lines. The Senior Manager translates strategic direction into operational excellence, ensuring that patients experience seamless, timely, and compassionate access to care. Essential Functions: Leadership & Department Management: - Support the Director in building and sustaining a high-performing patient access team capable of operating at scale across a regionalized structure. - Foster a team culture grounded in accountability, service excellence, and continuous improvement. - Serve as an escalation point for staff and operational issues, resolving concerns in alignment with organizational standards. - Partner with the Director on recruiting strategies; assist in interviewing, onboarding, and training staff. Operational Oversight: - Assist the Director in designing and implementing regionalized scheduling workflows, standard...