Customer Master Data Manager

Job description

Your responsibilities: - setting strategic direction for the Customer Master Data Management across the functional areas in Miele Sales Back Office and continuously improving MD processes; - being a line manager for Master Data agents and Team Leads; - working on alignment and buy-in for Master Data transformation initiatives across the Clusters in matrix organization as well as the transformation itself; - serving as a bridge between HQ and SBO in Master Data topics; - defining, maintaining and ensuring compliance standards and being responsible for defining and tracking KPI’s and SOP’s; - putting in place relevant controls – designing, overseeing and serving as a point of contact for Internal Audit; - engaging senior stakeholders (VP / SVP Finance, Data & Analytics, D&T, ERP program leads) to ensure understanding and alignment; - supporting systems implementation through providing master data domain input and participation in implementations projects on various stages. Our requirements: - several years of experience in Master Data Management (SSC or GBS environment is an asset) and proven record of owning Customer Master Data domains; - experience in leadership of remote / global...