Program Manager - Customer Experience

Job description

Job Description Join the team redefining how the world experiences design. Hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte, merbaha! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work While we support flexible ways of working, for this role we’re focusing on those that can be based in Amsterdam in a hybrid capacity, so we can keep collaboration flowing with the local team. We have an amazing office hub at the Herengracht. What you’d be doing in this role As Canva scales towards 1 billion users, change is constant — and that’s where you come in. As a user voice experience advocate within our Service Design & Delivery (SDD) group, you’ll shape how support feels for users in the United Kingdom and Netherlands . You’ll make sure our help experience feels truly local — while still being powered by Canva’s global capabilities. You'll create and execute the support strategy that makes users in the UK and Netherlands feel like Canva was built just for them. You have the amazing opportunity to define your role. You'll encounter problems no one has so...