CRM Operations Specialist (m/w/d)

Job description

Purpose of the Job Role Summary: As our CRM Operations Specialist (m/w/d) , you coordinate day-to-day CRM activities, manage business requirements across markets, and ensure efficient, standardized platform usage. Acting as the interface between business and technical teams, you help optimize customer lifecycle processes and continuously improve CRM operations across international markets. We want you to: - Manage day-to-day CRM operations across markets, ensuring stable and efficient platform usage - Coordinate CRM-related activities with internal and external stakeholders to support customer lifecycle processes - Manage and prioritize business requirements and operational requests from multiple markets and functions - Act as a central point of contact for CRM users, providing operational guidance and support - Facilitate alignment between market teams, CRM functions, and IT stakeholders - Ensure consistency of CRM processes, governance standards, and best practices across markets - Support project planning, reporting, and operational reviews to ensure transparency and continuous improvement - Translate business needs into structured operational and system requirements - Prepare a...