Channel Support Representative

Job description

Overview Shure UK are looking for a reliable and customer focused Channel Support Representative to join our team. This role plays an important part in supporting our channel partners including sales managers, distribution centres, resellers and end customers. You will help ensure smooth order processing, clear communication and consistent service throughout the pre and post sales journey. You will bring strong communication skills, a collaborative approach and the ability to stay organised while managing a variety of requests from both partners and internal teams. If you are ready to contribute to a team that delivers trusted support across our channel network, we want to hear from you! This is a hybrid role, minimum 3x per week in our office in Waltham Abbey, Essex. Responsibilities: - Sales Order Management : Take, edit, and expedite sales orders and loan requests, ensuring accurate and timely fulfilment. - Order and Loan Status : Check the status and product availability for orders and loans, and update customers accordingly. - Adaptability and Problem Solving : Ability to handle curveball situations and last-minute urgent requests. This includes visiting the warehouse and coll...