Customer Support Executive - Turkish

Job description

Job Description Summary: Turkish Language Support Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace & Datascope covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanor always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Additionally: Mentorship and new joiner buddy program - Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in German. - Log and classify all calls and requests for assistance in the customer relationship management system. - Filter and call out enquiries related to other aspects of the business...