Duty Manager, Airport Customer Experience Administration

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - This job is a member of the Customer Experience administration team within the Customer Experience Division. - ​Responsible for leading a group of management and support staff responsible for but not limited to lost time, agent/clerk staffing, payroll, training and team support - The pay range for this role is $69,000 to $97,000, taking into account the qualifications and experience of the selected candidate. What you'll do: - ​Facilitates station training needs with recurrent, ad hoc and system training initiatives - Oversees the agent/clerk requirements for offering overtime, in-station and system transfers in order to support operational needs - Works in connection with local Management (Customer Care and...