eCommerce Manager Delivery Claims & Incidents

Job description

The Team: The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs. The Opportunity: As eCommerce Manager – Delivery Claims and Incidents, you will work closely with internal and external business partners to maintain and improve all day-to-day processes including delivery claims and order incident resolutions. You will stay informed of all evolving delivery trends within our business as well as within the industry and help support training our team and the Client Relations Center team. Developing a strong relationship with our delivery carrier and our distribution center will be critical in problem solving and achieving resolutions. As a manager on the team, you will lead by example and help to mentor and guide peers in their career development with gracious leadership. About the Role: - Oversee delivery claim submissions and decisions to ensure we are maintaining an exceptional client experience while monitoring business decisions - Explore opportunities to automate manual processes in tracking and monitoring cases - Responsible for reports on delivery claims a...