Print Support Administrator

Job description

Administrator, Print Support – MS Onsite Position Profile Responsible for the daily support of assigned RICOH managed devices within the customer’s fleet, including delivery of supply, service, and asset management services that ensure print availability and achievement of service level agreements (SLAs). Responds to customer requests, service alerts, technical support, and training with a strong focus on customer service. Ensures solutions and applications used to monitor, manage, and report on the assigned fleet are operational, reconciled routinely, and any outages are escalated appropriately. Job Duties and Responsibilities: - Monitor all facets of the fleet program to ensure performance standards and SLAs are achieved. - Interface with RICOH, third-party, and vendor support resources to anticipate and prevent customer-impacting problems, and resolve issues promptly. - Manage supply for the fleet, including orders, procurement, PAR levels, inventory, and distribution. - Respond to customer support requests quickly, accurately, and professionally. - Support continuous fleet optimization by identifying over/under-utilized or frequently serviced devices. - Monitor service alerts a...