Senior Business Analyst

Job description

Mission Overview: Keystone Solutions is seeking a Senior Business Analyst for a consultancy mission to support our client's MyAccount customer self-service portal across multiple countries. As a Keystone Solutions consultant, you will operate at the intersection of business, IT, UX, customer care, legal, and international stakeholders to analyze business needs, structure requirements, and support the delivery of scalable, customer-focused digital solutions. About the Client and Digital Strategy: Our client is a leading pan-European provider of parking and mobility solutions, active across multiple countries and urban environments. The group manages an extensive parking infrastructure network and invests in sustainable mobility, customer-focused services, and digital innovation. Following a strategic alliance with an industry partner, the scale and international footprint of the group have been further strengthened. This collaboration supports the ambition to harmonize mobility services across borders, increase operational excellence, and position digital solutions at the core of customer and partner interactions. Within this digital strategy, the MyAccount customer self-service por...