Technical Support Specialist

Job description

About the Role: We are seeking an experienced Technical Support Specialist to join our Service Centre team. You will be the go-to person for resolving Level 1 and 2 managed services issues including but not limited to: Windows server, 3rd Party Application, user Endpoint and general administrator support. Your role involves responding to technical assistance requests via phone, email, or service management tools. This position requires participation in a 24x7 roster, Monday to Sunday. This position requires Australian citizenship. About Us: Experteq is a proudly Australian owned IT Managed Services Provider and Professional Services Consultancy with over 30 years of experience. We deliver innovative technology solutions to more than 50 clients in the banking, finance, corporate, and government sectors nationwide, including 30 percent of Australia's Authorised Deposit taking Institutions. With a rich history and extensive experience in one of Australia's most regulated industries, our high performing teams excel in collaborating with clients who demand the highest levels of security, compliance, and regulatory standards. We offer deep technical expertise across a comprehensive range...