Operations Specialist (DE, FR, EN)

Job description

IN SHORT: Do you speak multiple languages, have a knack for logistics, and always keep track of everything? Join FELFEL’s dispatcher team as an Operations Specialist (80-100%) in either Zurich Wiedikon or Lausanne Flon, and help us elevate our operational excellence! YOUR RESPONSIBILITIES: - Ensure high-quality service and a smooth operational experience by consistently monitoring our service standards to keep customer satisfaction as a top priority. - Communicate effectively with our third-party logistics partners and multilingual drivers across various channels, acting quickly while maintaining a clear overview. - Act as a key point of contact for operational supply chain processes, driving efficient organization, oversight, and proactive issue resolution. - Coordinate closely with our customer service and hardware teams to resolve any challenges quickly and efficiently. - Identify opportunities to improve operational processes and proactively contribute ideas to increase efficiency and reliability. - Take ownership of defined operational topics and guarantee their reliable end-to-end execution. YOUR PROFILE: - 2-5 years of professional experience in an operational, logistics, or...