IT Site-Field Support Engineer III

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions: Office Job Description: Roles & Responsibilities: This role supports multiple sites and requires extensive regional travel ( approximately 80 –100%), with a home base of Thermo Fisher’s Bridgewater, NJ site . Provide on-site and remote IT support across multiple company locations within an assigned region, traveling extensively to deliver timely and effective resolutions for users of corporate applications and hardware. Support resolution of issues related to business group applications across supported locations. Manage Incident and Request queues, including ticket creation, categorization, prioritization, and ownership, ensuring consistent service delivery across the region. Assign tickets to respective support groups when escalation is required and coordinate cross-functional support for issues spanning multiple locations. Serve as a traveling IT s upport resource, partnering with local site contacts and centralized IT teams during site visits to resolve issues efficiently. Proactively handle follow-up actions for customers without prompting, ensuring resolution validation and customer satisfaction across supported sites...