Receptionist (Call Center Experience)

Job description

Position Overview: We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable managing a high volume of incoming calls, providing exceptional customer service, and supporting administrative operations in a fast-paced environment. Responsibilities: - Answer and direct a high volume of incoming calls using a multi-line phone system - Greet and assist visitors, clients, and vendors in a courteous and professional manner - Transfer calls accurately and efficiently to appropriate departments - Manage voicemail messages and ensure timely follow-up - Schedule appointments and maintain calendars as needed - Maintain reception area organization and professionalism - Perform data entry and update customer information in CRM or internal systems - Assist with administrative tasks such as filing, scanning, copying, and mail distribution - Support internal departments with customer inquiries and documentation - Maintain confidentiality of sensitive information - Handle customer concerns calmly and escalate issues when appropriate