Computer Support Technician

Job description

Job DetailsJob Location: Administration Building - Longview, TX 75605Responsible for performing technical help desk support to all users. Maintains, upgrades, and repairs Credit Union PCs and peripheral equipment. Loads and verifies software, tracks and resolves equipment problems, and assists with licensing and inventory control. Provides professional service at all levels of operation. Assists and supports area personnel and promotes a team environment. Keeps management well informed of area activities and maintains all related records. ESSENTIAL FUNCTIONS AND BASIC DUTIES: 1. Assumes responsibility for providing effective technical support for all users. a. Receives and prioritizes calls and e-mails from users. Assigns tasks to appropriate trouble tickets and ensures that all problems are tracked, measured, resolved, and verified. b. Provides first-line support answering technical questions and providing resolutions to problems. c. Provides information to all users regarding system status, operability, proper equipment use, and printer functions. d . Maintains, upgrades, and repairs Credit Union PCs and peripheral equipment for all systems. e. Loads and verifies software and che...