Water Obstacle Course Supervisor – Splash Safari

Job description

Water Obstacle Course Supervisor – Splash Safari Role Overview: The Water Obstacle Course Supervisor is responsible for leading the daily operations of our premier "Splash Safari" in-lake adventure. Your primary goal is to ensure 5-star guest satisfaction by developing a highly motivated team and maintaining an active presence on the dock. You will oversee Attendants and Lifeguards, ensuring prompt, courteous, and safe service while driving sales and operational efficiency. Essential Job Functions: - Operational Leadership: Assume full responsibility for the daily operations of the Splash Safari. Open and close shifts consistently using established manager checklists. - On-Site Supervision: Maintain a constant presence in the dock area to monitor guest safety, associate performance, and overall flow of play. - Staff Management & Development: Direct, coach, and train a team of Attendants and Lifeguards. Handle daily associate relations, including scheduling, time adjustments, and station rotations to ensure fairness and efficiency. - Guest Relations: Initiate aggressive guest interaction by seeking feedback and ensuring complete satisfaction. Personally resolve guest challenges and...