Care Team Lead
Sedgwick · Dublin, Ohio, US
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing th...
Job description
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Care Team Lead PRIMARY PURPOSE : To develop, implement, and maintain the delivery of world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met. ESSENTIAL FUNCTIONS and RESPONSIBILITIES: - Assesses and evaluates current team competencies to develop a baseline of service opportunities. - Leads efforts to refine Service Center measures and tracking systems for program improvements. - Maintains records of training activities, colleague progress, and program effectiveness. - Analyzes and resolves customer service issues. - Supervises a Service Center unit (team) providing leadership, direction, and support and monitors tea...