Customer Service Rep, Long term care

Job description

This employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center. Job Responsibilities: - Log all incoming calls - Add new residents to existing LTC customer data base as necessary - Follow up on delivery of requested items - Answer questions and troubleshoot customer issues - After-hours dispatching when scheduled Qualifications: - Read and analyze documents such as customer orders - Effectively communicate with co-workers and customers alike - Help with the training of employees - Apply common sense understanding to carry out oral and written instructions Education and Experience: - High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience - Computer literacy is necessary Physical Demands: The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.