Poker Shift Manager - MGM National Harbor

Job description

National Harbor, Maryland The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Poker Shift Manager , you’ll play a crucial role in ensuring the smooth operation of the Poker Room. Your responsibilities include supervising personnel, resolving guest issues, and creating exceptional experiences. THE DAY-TO-DAY: Manage day-to-day operations efficiently, overseeing the Poker Room during your assigned shift. Ensure compliance with Gaming Control Agency and Title 31 standards. Address any unusual events, missing items, or alleged theft promptly. Foster a positive work environment by promoting teamwork, performance feedback, and mutual respect. Handle hiring, training, and succession planning processes for your department. Set the stage for outstanding guest experiences by providing exceptional service. Investigate and mediate guest issues, ensuring resolutio...