Client Service & Product Support Specialist

Job description

. ADP is hiring a Client Service - Product Support Specialist! Well, this may be the role for you. Ready to make your mark? In this role, the Support Specialist will be responsible for providing enterprise level support to clients and workers via live chat, email and phone channels. You will act as a first point of contact for clients and workers and help triage and strategize to answer questions related to the WorkMarket platform. We are looking for someone with a curiosity for technology, a passion for service, a problem solver, an active listener and goal oriented. You must be a relationship builder, organized and communicate clearly while thinking outside the box to help resolve matters efficiently and effectively. WHAT YOU'LL DO: What you can expect on a typical day Provide Enterprise Level Support. You will provide platform support to clients and workers by answering feature related questions and collaborate with the Customer Support team triage and address immediate technical support questions. Prioritize. You will drive resolution on escalated customer issues and work with our product team to provide additional visibility into common questions and issues to continuously evo...