Patient Services Representative Surgery Scheduler

Job description

Position Details: Monday to Friday 8:30am to 5:00pm. Starting pay is 17.67 per hour or higher depending on years of experience. Job Summary: Provides clerical support in complex matters to assist in the delivery of quality health care services. Essential Functions: Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit. Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals. Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC. Responsible for identifying and reminding patients of health maintenance gaps. Ability to perform the role of Patient Services Representative, Associate when necessary. Actively participates in safety initia...