Program Manager, Sales (Remote in Phoenix, AZ)

Job description

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. This position is remote in the greater Phoenix area with the work week being a combination of work from home and conducting customer site visits. Some out of state travel will be required periodically. I. Job Summary: Manages existing business relationships by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Program Manager will handle all retention requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer serv...