Service Design Intern - Summer 2026

Job description

The product organization at Inspire Brands is composed of four key groups: Product Strategy, Product Research, Product Design and Product Management. As a Service Designer on the team, you will work closely with all four of these groups to define problems, identify opportunities to address those problems, model and test the effectiveness of those opportunities in terms of crew member effectiveness and improvements to the ordering and dining experiences of our guests. Throughout the summer, you’ll work alongside stakeholders that represent various functions and operational areas across the company. You’ll take part in co-creation activities that build user empathy, understand technical capabilities, identify operational efficiencies, drive product innovation, deliver business value and create customer delight. RESPONSIBILITIES: Map out the guest experience for our brands, focusing on how customers interact with various online and offline touchpoints end-to-end, throughout their customer journey. Focus holistically on the customer experience, identify and prioritize opportunities to address customer pain points, generate insights to influence process improvement and product innovatio...