Information Technology Representative
Pelican State Credit Union · Baton Rouge, Louisiana, US
The IT Representative, under direct supervision, will monitor and respond to network, computing hardware, and software problems reported by end users. They w...
Job description
The IT Representative, under direct supervision, will monitor and respond to network, computing hardware, and software problems reported by end users. They will act as the initial contact for all application systems problems, analyzing, debugging, testing, and documenting problems or recommending solutions. They will be responsible for assisting with the installation of workstations and associated hardware and solving basic problems. Our IT Representative must embody Pelican’s Core Values and provide excellent service in all that they do. A DAY IN THE LIFE OF AN IT REPRESENTATIVE INCLUDES: - Acting as a technical liaison between computer systems users, vendors, and IT. - Assisting in application enhancements to existing computer systems. - Serving as an information resource for staff users, including determination of the most appropriate date source, providing or arranging application-based report writing, or educating users to retrieve the information themselves. - Assigning technical aspects of conversions, file expansions, and interfaces. - Remain knowledgeable of operations and the computer systems within client departments to provide comprehensive support. - Remains on-call as...