Insurance Incident Lead

Job description

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high‑performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members. Your New Role: Reporting to the Operations Manager, Service Performance (Complex Insurance), the Insurance Incident Lead role sits within Member Operations and plays a critical role in leading the resolution of insurance‑related operational incidents and breaches across the Fund. This 12‑month Maximum Term Contract role focuses on leading a team of incident specialists, managing complex and systemic insurance incidents, and driving timely remediation outcomes in partnership with internal teams and external service providers. The role supports a new, squad‑funded BAU initiative and will scale as additional resources join the team. In This Role, You Will: - Lead and coach a team of Insurance...