VIP Manager (Account management) STFC

Job description

Scopely is looking for a VIP Manager (Account management) to join our Star Trek Fleet Command team in Barcelona on a hybrid basis. At Scopely, we care deeply about what we do and want to inspire play, every day – whether in our work environments alongside talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing, and innovating in the mobile games industry, connecting millions of players around the world daily. Star Trek Fleet Command is a standout success in the gaming industry. Launched in 2018, our in-house developed 4X MMO has continually evolved, earning its place as one of the top-grossing games on the market. Our next chapter is bold: we’re evolving the traditional 4X experience in STFC — and we need smart systems to power that next step. What You’ll Do: ● Establish and nurture relationships with a large group of VIP Players and proactively anticipate customer needs based on the portfolio's VIP Strategy ● Have regular communication with VIPs through a variety of communication channels (eg by live chat, email, and by phone) ● Might manage a community channel dedicated to VIPs if rele...