Patient Access Representative III, Med Center I - W Market, 8:30a-5:00p

Job description

Primary Location: Med Center I - W Market Address: 515 W Market Street 3rd Floor Louisville, KY 40202 Shift: First Shift (United States of America) Job Description Summary: The Patient Access Representative III is responsible for communicating with patients and physicians in a timely and professional manner both verbally and electronically. As a first point of contact for all VIP patients and providers, handling urgent referrals, as well as all web appointment requests, the representative will create a positive impression for UofL Physicians while scheduling patient appointments according to clinic operating standards. Job Description: Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care Schedule new, return, internal employee, and referring provider VIP appointments within multiple groups Review incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely manner Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies Regula...