Director, Account Management - Financial Services or Healthcare Services

Job description

About the Team The Account Management unit plays a pivotal role in maintaining and enhancing the relationships between the organization and its clients. This unit is responsible for effectively managing client accounts, understanding their needs, and ensuring the delivery of optimal services. The goal of Account Management is to drive client satisfaction, retention, and growth, ultimately contributing to the organization’s overall success. The Account Management Department acts as the conduit between the client and Foundever, understanding the client strategy, ensuring account strategy and delivery. As the relationship owner and builder, the Account Management team retains, grows and diversifies the account. Job Summary: The Director, Account Management is the owner of a logo or client vertical, and may lead a team of Account Managers. The Account Management Director should ensure that Foundever Group strategy is fully deployed across the account to understand client strategy and priorities and to ensure alignment and delivery across all areas of the business and relationship. The Director, Account Management is the contract custodian, pricing lead and supports the product, policie...